Acciontrabajo MEXICO : Bolsa de trabajo con ofertas de empleo en todos los sectores

Head of Service Desk Mexico for a permanent position in Monterrey, N.L

Job Title: Head of Service Desk Mexico
Location: Monterrey, N.L.
Start Date: ASAP
Length: Permanent
Job Description:
• Site Director for Monterrey, Mexico Service Desk Operations.
• Has full professional responsibility and is held fully accountable for all decisions taken.
• Has a substantial impact on the profitability or operating efficiency of the employing organizations.
• Has a significant influence on policy formation.
• Performs work which is mainly non-routine and often includes strategic decision making and/or the large-scale deployment of methods, processes and tools.
• Demonstrates competence in key areas of management and leadership expertise including communication, staff direction and motivation, financial planning and control, quality management, risk analysis and the achievement of targets.
• Demonstrates an extensive knowledge of the own area IS, F&A, HR etc. and its use or exploitation in both own and other organizations.
• Takes initiative to keep both own and subordinates skills up to date and maintain awareness of developments in the industry.
Job Requirements:
The ideal candidate will have previous experience as a senior leader within a large service desk / contact center and will have been responsible for oversight of at least a 200+ agent environment. Additional background needed:
• Business Language
• Business Methods: Executive selling, value based argumentation, opportunity management, CRM, set up of consistent sales methodology
• Conflict Management
• Internal policies
• Leadership and Management methods
• Market / New Trend, Client, Competitor and product knowledge
• Negotiation Skills
• Performance Management
• Company principles and values
• Business and commercial basic principles such as Accounting, US_GAAP, EBIT, cash flow, forecast, business volume, cost calculation/control, interpretation of key data for controlling, profitability considerations, Sarbanes-Oxley.
• Personnel Processes and Instruments
• Presentation skills
• Product Portfolio
• Moderation Skills
• Technical knowledge
• IT Skills
• English written and spoken
• Risk Management
• Political Developments
• Problem Solving Techniques

If you fulfill this requirement and are interested in this position, please send your English resume along with your availability to start in this project.

Empresa: http://
Localidad: Monterrey, N.L. (Extranjero)
Sector: Informática
Profesiones relacionadas: No indicado
Tipo de contrato: Indefinido, Jornada Completa
Experiencia mínima: 5 años
Fecha de publicación: 08-11-2016
Salario: No especificado

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