Job Purpose

In partnership with the Outside Sales Rep and Sales Management, implement a unified strategy that generates revenue through personalized service and value-based selling. Responsible for delivering World Class service for approximately 20 - 30 of the most strategically important Zone customers.

Essential Job Responsibilities

Integrated Account Management for existing key Zone customers in partnership with Outside Sales; considered a key support resource for the customer

Coordinates order management activities: order entry, contract review, on-time delivery performance, inventory maintenance, special handling requirements, product specification maintenance, returns, and any other customer-related activities in support of customer requirements

Applies intermediate to advanced sales skills combined with product/customer knowledge to expand product offerings and value-added services with assigned customer base

Collaborates with internal and external resources when identifying emerging customer needs, cost savings opportunities, competitive threats, and revenue enhancement opportunities

Key team player in developing sales plan, monitoring sales performance, and aggressively driving sales results

Continually develop and expand product and technical knowledge in support of customer base

Performs timely follow up on quotes and inquiries.

Monitor key performance indicators to identify gaps in customer profitability or service levels and proactively work with cross-functional resources (operations, procurement, quality, finance, sales, etc.) to resolve

Build and nurture relationships with key customer contacts to ensure complete satisfaction and to identify new opportunities to build value

Records/maintains all customer-related and sales activity information in CRM system to enable 360-degree view of customer

Drives order automation with assigned accounts

Other sales generation and customer support duties as assigned

Education & Experience

Bachelor’s degree in Industrial Distribution, Supply Chain Management, Marketing, or Business Administration

Five (5) years of industrial service experience handling large/key accounts in aerospace industry

Core Competencies

Excellent product knowledge

Excellent resourcefulness and innovative skills

Good self-confidence

Excellent customer relationship and management skills

Demonstrated motivation and inspiration for sales growth and development

Demonstrated ability to meet established sales goals

Must be professional, friendly, and customer-focused team player

Proficient in MS Office ( Word, Excel and PowerPoint) and CRM

Excellent verbal and written communication skills

Excellent interpersonal, time management, and presentation skills

Physical Demands

Sitting for long periods of time in front of a computer