To work in the Operations Support Service OSS for an international Mobile Virtual Network Operator, we are currently recruiting new employees for our office in Mexico City (Coyoacán):

*NOC Technician (Network Operation Center)*

What will you do?

- Within the Information Systems and Operations group, you ensure the diagnosis and rigorous monitoring of technical incidents.
- In this position, you interact with technical platform providers, mobile operators and the company technical teams in order to resolve technical incidents.
- You provide service incident reporting to customers and suppliers.
- You participate in telecom services testing.
- You’re in charge of back office operations, configuration of services/telecom platforms: modification of tariff plans, launching of new MVNO offers, provisioning.
- You’re available on flexible work schedules, possible participation in ‘on-call’ technical support.

What are we looking for?

- Graduate with a 2 year degree (BTS/DUT, BTEC Higher National Diploma, Associate’s degree, technical certificate, etc.), you have previous experience with a NOC operator (preferably GSM mobile), or as an IT support technician (Billing, CRM, Provisioning).

You possess some or all of the following technical skills:

- SQL
- Unix / Linux
- Data management and analysis in Excel spreadsheets
- Knowledge of network architecture/services
- Proficiency with the internet and mobile telephony
- Troubleshooting/Investigation (methodology)
- Curious and organised, you know how to handle stress and give instructions. You have a real sense of customer service and good communication skills.
- You are fluent in English.

Why should you join us?

- To work in an innovating and international telecom context
- To join a dynamic team that pursues ambitious projects
- To benefit training program on the first weeks
- Legal benefits + bonus