red profesional | bolsa de trabajo | México

technical support linux and java

1 años
jornada completa
no especificado
hace más de 60 días
Strategic Impact Solutions is looking for

Technical Support Level 4 Linux and Java

Fast paced 24X7X365 SaaS environment that relies on cutting edge technologies and very smart people.You as an L4 – Support would be responsible for troubleshooting issues on a large SaaS environment built on Linux and Java. You would work directly with Development, Infrastructure and Support teams to solve issues in this high paced transactional environment. Support responsibilities will span multiple data centers as you would participate in supporting our platform in the US as well as in EU.


Diagnose problems with our Web-based enterprise application and various vertical applications
Documentation of processes involved with support duties for internal customers and end-users
Contribute in writing and in person to root cause analysis meetings as part of process improvement
Operate and support a large SAAS platform based on Java and Linux
Participate in the development and testing of internal tools, scripts and other coding projects
Work closely with peer teams to deliver high availability and optimum performance for customers
Work with application developers, support and our QA team to isolate customer issues
Diagnose and Analyze issues reported by clients
Required skills:

Experience with at least one RDBMS, preferably Oracle or Postgres, and commensurate skill in writing SQL scripts
Working knowledge of industry standard formats, especially XML, CSV, and JSON this includes understanding of character encodings like UTF-8 and ISO-Latin 1
Familiarity with the concepts of hashing, symmetric encryption, public key encryption, and SSL/TLS
Experience in Linux OS and command line operations
A keen analytical, structured, and detail-oriented approach to problem solving and troubleshooting
Basic understanding of common networking components and topologies in standard Web application environments
Knowledge of the basic Web technologies: HTML, CSS, Javascript
Customer-first attitude and strong written and verbal communication skills
Adept and comfortable working in a rapidly changing environment required
Nice to haves.

Bachelors degree in Computer Science or equivalent work experience
An understanding of Java, understanding of Groovy and/or Python are highly desirable
Practical familiarity with the differences between object-oriented programming and functional programming
Solid experience supporting a Saas environment product with external customers nice to have

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