HCL is looking for a Problem Manager with the below description:
Responsible for translating business requirements into specific systems, applications or process designs for technology solutions and integrating into enterprise architecture. Provide a total systems perspective including a technical understanding of relationships, dependencies and requirements of hardware and software components.
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for business activities.
Leads follow-up activities related to Major Incidents and Problems to ensure the appropriate IT teams are engaged to permanently identify Root Cause.
Serves as a resource for the Availability Command Center (ACC) in creating new processes and improving existing processes.
Provides input and oversight for ACC operations to ensure business-level communications are accurate and timely.
Provides support in any one of these key ITIL areas: Incident Mgt, Problem Mgt, Change Mgt and Event Mgt. In doing so, collaborates with multiple teams to ensure systems and applications are available, stable and reliable.
Provides support for the ACC teams in ensuring they are following the appropriate IT Controls.
Compiles data and creates reports detailing status of the ACC and various metrics important to both IT and the Business. Analyzes information to drive decisions in process and technology.
HCL's Problem Manager will start working from home with willingness to relocate to Guadalajara given industry norms will dictate the return to our work location in a timely manner.